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Max Cropper, CEO, Five Star Performance Solutions, an award-winning instructional design consultant, has studied, researched, implemented, and taught M. David Merrill’s and other best-practice instructional design, evaluation, and performance improvement strategies for more than 40 years. He has Master’s and Doctorate degrees in Instructional Technology. He has worked with organizations including: Raytheon/Vertex-United Airlines and Balfour Beatty Construction, Information Integration/Morgan Stanley, Abreon/USAA, EnDyna, the Office of the Secretary of Defense, the National Institute of Health, the USDOT Federal Motor Carrier Safety Administration, Western Governors University, Utah State University, Parker Hannifin, and the US Air Force with contractors SHIM/Arrowpoint, NexOne/Southwest Research Institute, and Karta Technologies. He has also worked for Galton/Technologies/Prometric, the University of Phoenix, National Education Training Group, Darryl Sink/Hewlett Packard, Novell, Nu Skin International, and the Church of Jesus Christ of Latter-Day Saints Family History Department.